Monday, 13 July 2009


This one's so basic that you probably know it already. However, it is one of those things that I find myself having to learn, and re-learn, then re-re-learn again.

You need to talk to someone about something. You've spent time thinking about it. You're sure you need to talk with them. But it's not something you're looking forward to saying to them.

If possible, find an opportunity to talk to them one-to-one, face-to-face. Firstly, this is the best way. Secondly, you're going to make sure that this is something you really need to tell them!

Second-best, 'phone them.

Third-best, a hand-written note, requesting a one-to-one meet.

Don't email, memo or fax them.

And definitely, DEFINITELY, never, ever, EVER tell someone else about it so that the person gets to hear about what you think second- or third-hand. Trust me, it will end in tears.

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